Schiphol and RIFF Digital Engagement combine forces to deliver the ultimate customer experience

Accessibility and quality; two core values for Amsterdam Airport Schiphol. Good, personal service is essential to achieve high customer satisfaction. How can you strengthen the link between the airport and passengers? It is a challenge, because queries about flight information, required documentation or baggage reach Schiphol via multiple channels and in the airport itself. Thanks to its integrated customer contact services, Schiphol can analyse customer experience and gain feedback which is used to improve processes.