Social media engagement specialist (German/English)

RIFF Digital Engagement is a vibrant work place, where you can develop your language skills and flex your creative muscles. You will be a valuable representative for inspiring brands like Philips. As an engagement professional, you work independently and have the freedom to order your priorities throughout a shift. You use your empathy to communicate effectively with customers and enjoy improving their online experience.

What you will be doing:

• You will monitor all expressions about our clients;
• You will be responsible for community management;
• You will answer questions from customers about the products and services of our clients;
• You will improve the customer experience on all the social media channels, forums and review sites from our clients and strive for 100% customer satisfaction;
• You will have contact with the client’s product specialists to make sure the information you provide to the customer is 100% accurate;
• You will share knowledge with the client’s product specialists in order to improve their products and services. .

Who are you?
No work experience? No problem! We are looking for a word magician who knows how to empathise with customers. You know exactly what the customer means and can translate this into creative answers. ‘Out of the box’ describes the way you solve customer queries, answering their questions. Working in a complex, dynamic organisation gives you energy. The working hours are ideally suited for a student who is finishing their Bachelor’s or Master’s degree. Already finished your degree? A position as social media engagement specialist is also suitable for young professionals who want to start a successful career. The only experience we require is experience with using social media (Twitter, Facebook). Personal use definitely counts as well. Besides that, you speak German and English on a native level.

What do we offer?

• Money! This means 12,50 gross per hour;
• Work flexible! We offer contracts from 16-24 hours per week;
• You will receive intensive brand, product and customer care social media training;
• We stimulate your personal development and offer opportunities to grow into a role as Team lead, Data Analyst, Client manager and more!
• You will work for an international organization with focus on meaningful innovation;

Where will you work and how do we handle this Corona Pandemic?
Be Digital stay Human. That also means that you are also able to work from home. Especially in these times of Corona we made the switch to be able to work from home and still deliver the best services to our clients. Of course we will be able to support you and provide you with tips in creating your own home-office.

We do offer the opportunity to reserve a desk at our office in Amsterdam when required, in line with and depending on government guidelines. We’ve put several measures in place to ensure that everyone can follow the government guidelines, and remain healthy when working at the office. Our open and bright office is located in Amsterdam and close to various public transport hubs. You can socialize with your co-workers throughout the day. Looking for a table tennis opponent? Challenge your co-workers in the lunchroom! We even have an office dog to keep you company if your colleagues are busy. Our office has free fruit and a fully stocked kitchen to keep you going.

Do we have a match?
Are you passionate about social media? Looking for ways to improve customer journeys and solve problems? Respond immediately by sending your CV and motivation letter via the contact form or send in your resume to working@riffonline.com.