We are RIFF, the human aspect in this digital world. We make every contact with your customers personal.
Omnichannel customer care
Everyone can share their questions, share their experiences or receive advice online and on social media, via telephone, via (video)chat en e-mail. And that is precisely where we come into action for you!
Social sales, webcare, livechat or community management? We take care of it! And for everything that comes with it. With the right tone of voice, extensive product knowledge and personal attention. What exactly are we doing? And how? We are happy to explain that to you!
How do we work?
We work with creative and curious people who are digital savvy and can handle responsibility. With extensive knowledge of brands and products, we speak to your customers in a personal way with the right tone-of-voice. In this way we protect the reputation of your brand and we ensure a positive development of the sentiment of your customers. Everything to increase brand awareness and brand value.
We are present on all the channels where your customers make their voice and sound heard. From Facebook to video call, from Instagram to Whatsapp, and also Trustpilot or Amazon. Your customer not only determines where, but also when they can find us. Our office is open 24/7 throughout the year.
Digital engament services
De eerste stap op het pad naar social media succes is een relevant overzicht van de huidige stand van zaken. Met een quickscan schetsen wij een beeld van de activiteiten en de performance van je social media kanalen. Wij helpen je de social media kansen te benutten voor jouw bedrijf.
RIFF provides full customer contact services for airports with an entirely new omnichannel approach that matches the changing customer needs. It is our ambition to help passengers in the terminal even better and more efficiently when they have questions or problems.
Your digital customer contact strategy is part of your overall digital strategy. That visibly belongs together. We help you discover your online voice and grow a positive image online.
Our social media consultants and specialists can teach you and your team the intricacies of the online customer care profession.
Social media reports provide insight to the behavior of your followers on social media. And also on the effect of the content that you post. That way you know whether your efforts are sufficient.
Your customers can provide valuable feedback about your products and services. For example, they leave a review on Google and Trustpilot or in the Appstore for your own app. We act on these reviews.
Quality monitoring & coaching
Quality is very important to us. That is why we monitor the quality of our employees. We discuss quality both in a team context and per individual. We are happy to hold a calibration session with you periodically to see if our quality still satisfies you.
We coach our own teams on quality, but can also do that for your internal team. We provide quality monitoring and coaching in Dutch, English, German, French and Italian.
