Relevant communication with customers: tips & tricks

Consumers are flooded with e-mails and messages on social media with information about the Coronavirus, often packaged as service information with a commercial message. This entails risks, especially at a time when customers can be extra sensitive. Still, as a brand you want to continue communicating and selling. In this special situation, what should you pay attention to?

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Online Customer services in times of crisis

In the case of an international crisis, such as our current situation, due to the outbreak of the Corona virus gives us a reflex that there is a great need for news and information. Social media is a vital source for many people. Messages are shared, liked and reactions are massive

How can you manage this enormous flow of questions and reactions during a crisis?

In this blog, provided with a handy checklist, we tell you how to manage this enormous flow of questions and reactions

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