Briefing
Accessibility and quality; two core values for Amsterdam Airport Schiphol. Good, personal service is essential to achieve high customer satisfaction. How can you strengthen the link between the airport and passengers? It is a challenge, because queries about flight information, required documentation or baggage reach Schiphol via multiple channels and in the airport itself. Thanks to its integrated customer contact services, Schiphol can analyse customer experience and gain feedback which is used to improve processes.
The Customer Contact Center’s effective solutions lead to positive customer experiences. How do they contact us? Via phone, chat, email and social media. A deliberately omnichannel approach, so we are exactly where the customer needs us.
Besides the Customer Contact Center we also offer the service: Mobile Personal Assistants. Our Mobile Personal Assistants are accessible inside the airport, so the contact is even more personal. Innovation helps improve our solutions continuously, to help customers on their way more rapidly. We keep raising the bar for service at Schiphol.
Phone & email support
Bespoke solutions that integrate easily with CRM systems.
Video call support
Give personal service a boost with the right solution.
Mobile personal assistant
The best help instantly: a trouble-free trip for customers.
Chat & social media engagement
Monitor, react to questions and increase engagement.
Executive Vice President & COO
bij Schiphol Group:
“In our tender, we were looking for an expert in customer contact who takes us into account in the developments and who comes up with valuable solutions for our customers. RIFF is not a traditional call center but a developer of digital solutions who uses them for customer contact. RIFF does this from the perspective of ‘be digital, stay human’. Digital solutions approached from a human perspective.”
Customer Satisfaction Score
Learn more about the omnichannel approach? Or do you want to know what else we can do in terms of passenger contact services? Contact me.
