Your partner for digital transformation in customer contact services
About RIFF Digital Engagement
RIFF Digital Engagement is part of RIFF, the full-service agency specialized in providing solutions and services for the entire digital customer journey.
We help companies make the transition from (online) customer service to a full digital involvement of the customer and / or set up an omnichannel environment for customer contact.
The way customers choose to buy is changing. People nowadays, expect a seamless digital experience. They can become your customer in one click. But beware, they are gone just as fast.
Loyalty is becoming more important than ever. To remain human and personal in this rapidly changing digital landscape, companies cannot proceed without the help of specialists. Strategists for the big plan and experts for the implementation of every aspect.
Omnichannel customer contact
Every company, in every sector, locally or internationally, will have to think and act digitally in the coming years to retain customers and remain successful. RIFF Digital Engagement enriches, improves and cherishes relationships through all your (online) channels. This leads to a consistent brand image and ultimately to a higher conversion. We are the supplier for direct customer contact, monitoring, measuring and increasing customer interaction.
Our employees are practical and proactive. Based on a solid strategy, we will quickly take all necessary steps and actions. We understand better than anyone that every organization must benefit directly from our work. We join forces of leading parties in the field of online customer service & customer engagement.
We make digital communication human!